オンライン購入条件
オンライン購入条件
ご利用いただきありがとうございます。 以下の条件をご確認の上、
1) ご注文およびお支払い
- ご注文は、全額のお支払い確認後に確定となります。
- お支払い方法は、
- ご入金確認後にのみ、商品の手配および発送を行います。
重量可変商品（量り売り商品）の請求について：
- 重量可変商品（1単位＝1kg換算）をご注文の場合、
- 「Shop Pay」等で既にお支払い済みの場合で、
- 実際の重量が多くなり最終金額が上回った場合は、
2) 配送について
-ご注文商品は、当社在庫より月曜日から金曜日（
-配送日数は、地域および配送業者により異なる場合がございます。
配送タイプ別の配送料金について：
-商品の品質を保つため、配送タイプ（常温・冷蔵・冷凍）ごとに、
3) 在庫状況について
- 商品は在庫状況に応じて販売しております。
- ご注文確定後に在庫切れが判明した場合、速やかにご連絡の上、
4) 価格について
- 価格はすべて日本円（JPY）で表示しております。
- 送料はご注文手続き時に別途表示されます。
5) キャンセルおよび変更
- ご注文確定およびお支払い完了後、
- お急ぎの場合は、
6) 返品・交換・返金について
■ お客様都合による返品・交換・返金
- 当店では、お客様都合による返品、交換、
- 重要（食品・輸入食材の性質について）： 食品という商品の性質上、
■ 初期不良・商品等の不具合による返品・交換・返金 商品の品質には万全を期しておりますが、万一商品に破損・汚損・
- 対応条件： 商品の不備につきましては、商品到着後3日以内にお電話もしくは
- 生鮮品・冷蔵品に関する特例： 冷蔵品（肉・チーズ・ハムサラミ）、生鮮野菜、果物、
- 返送料および再送料： 店舗負担（着払い）となります。
- 返金額： 全額返金いたします。商品代金（税込）、送料、
- 交換について： 同一商品の在庫がないなど、
- 返金日数： 返品商品到着確認後、3日以内（営業日）
7) 免責事項
- 配送業者による遅延や不可抗力による遅延については、
- 配送先情報の正確性はお客様の責任となります。
8) アカウントおよび個人情報
- お客様は正確かつ最新の情報をご提供いただくものとします。
- 個人情報は日本の関連法令に基づき適切に取り扱います。
9) 準拠法
- 本規約は日本法に準拠します。
- 紛争が生じた場合は、日本の裁判所を専属的合意管轄とします。
10) お問い合わせおよび返品のお手続き先 ご不明な点や返品・交換のご連絡は、下記までお願いいたします。
- 会社名： WISK ジャパン 株式会社 (WISK JAPAN INC.)
- 住所： 〒108-0022 東京都港区海岸３－２３－３２
- 電話番号： 03-6722-0632
-メールアドレス： marketing@wisk.co.jp
Online Purchase Terms and Conditions
Thank you for shopping with us. Please review the following terms and conditions before placing your order.
1) Order and Payment
- All orders are confirmed only upon receipt of full payment.
- Payments can be made by credit card or bank transfer.
- Orders will only be processed and shipped after payment has been confirmed.
Billing for Variable Weight Products:
- For products with variable weights (where 1 unit equals 1 kg), the most practical method is to wait for the final invoice showing the exact weight and pay via bank transfer or credit card.
- If you used "Shop Pay" (or similar checkout systems) and the final amount is lower due to a lighter actual weight, you will receive a refund for the difference.
- If the final amount is higher due to a heavier actual weight, we will send you an invoice for the difference, which must be settled before the products can be shipped.
2) Shipping
- Orders are shipped from our stock from Monday to Friday (excluding public holidays in Japan).
- Delivery times may vary depending on the region and the carrier.
Shipping Fees by Product Category:
- To maintain product quality, shipping fees are calculated and charged per shipping category (Dry, Chilled, or Frozen). Please note that separate fees will apply for each type of shipment included in your order.
3) Product Availability
- All products are offered subject to availability.
- In the event of a stock shortage after order confirmation, the customer will be informed as soon as possible and offered an alternative or a refund.
4) Pricing
All prices are indicated in Japanese Yen (JPY).
- Shipping costs are indicated separately at checkout.
5) Cancellation and Modification
- Once an order has been confirmed and paid, it cannot be modified or cancelled once it is being processed or has been shipped.
- For urgent requests, customers should contact our customer service as soon as possible.
6) Returns, Exchanges, and Refunds
■ Returns, Exchanges, or Refunds for Customer Convenience
- We do not accept any returns, exchanges, or refunds for customer convenience (This includes all cases such as changing your mind or accidental orders, but excludes initial defects or product damage).
- Important Note on Fresh & Imported Foods: Due to the perishable nature of food products, if a shipment is returned to us by the carrier because the customer was unavailable for an extended period, we will charge the customer for the round-trip shipping fees plus the full purchase price.
■ Returns, Exchanges, and Refunds for Product Defects / Damage While we make every effort to ensure the quality of our products, if you receive a damaged, defective, or incorrect item, we will issue a refund or exchange under the following conditions:
- Conditions: Please contact us by phone or email within 3 days of delivery. In principle, we will accommodate requests regardless of whether the product has been opened or used.
- Special Rule for Fresh and Refrigerated Products: Due to rapid deterioration, any issues regarding refrigerated goods (meat, cheese, ham, salami), fresh vegetables, fruits, or mushrooms must be reported within 1 day of delivery. Please provide photos showing the condition of the items via email. We cannot accept returns or exchanges for these items if more than 2 days have passed since delivery.
- Return Shipping Fees: Covered entirely by our store. Please send the defective item back to us via cash-on-delivery (Chakubarai). If the item is not returned, we may not be able to process the exchange or refund.
- Refund Amount: We will issue a full refund, including the product price (tax included), original shipping costs, and any other transaction fees incurred by the customer.
- Exchanges: If the item is out of stock or unavailable, we will process a refund instead. Please note that it may take up to one week from the time of contact to ship the replacement item.
- Refund Processing Time: Refunds will be wired to your designated bank account within 3 business days after we receive and verify the returned item.
7) Liability
- We are not responsible for delivery delays caused by the carrier or unforeseen circumstances.
- The customer is responsible for providing accurate delivery information.
8) Customer Account and Data
- Customers must ensure that the information provided is accurate and up to date.
- Personal data is handled in accordance with applicable regulations in Japan.
9) Governing Law
- These terms and conditions are governed by Japanese law.
- In the event of a dispute, the competent courts shall be those of Japan.
10) Contact Information and Return Address For inquiries, or to request a return/exchange, please contact us at:
- Company Name: WISK JAPAN INC.
- Address: 3-23-32 Kaigan, Minato-ku, Tokyo, 108-0022, Japan
- Phone: 03-6722-0632
- Email: marketing@wisk.co.jp